Coronavirus (COVID-19) 

Person Washing His Hands

Sonoma County Orders

Due to the coronavirus pandemic, Sonoma County’s mandatory shelter-in-place Order, which started at 12 AM on Wednesday, March 18, has been extended with no end date. 

While there is no current expiration date to sheltering in place, the County’s latest Health Order (No. C19-15), which took effect on June 19, expands the number of businesses and places that can re-open (with guidelines such as physical distancing and face masks/coverings). Sonoma County’s health order is in line with the State of California’s mandate for mandatory face masks/coverings in most public spaces.

In addition, the County’s latest Parks Order (No. C19-13), dated June 2,  further loosened restrictions for public access to parks and opens spaces in Sonoma County – including Healdsburg.

For more information on these health orders from the Sonoma County Public Health Officer, click the "Sonoma County Health Orders" link in the left-hand column. 

City of Healdsburg Health Officer: Healdsburg Fire Chief Jason Boaz. Phone (707) 431-3363. Email: jboaz @ ci.healdsburg.ca.us.

Resources for You and Your Family

SoCoEmergency.Org 

The main resource on coronavirus here in Sonoma County is www.socoemergency.org. The County of Sonoma regularly updates and maintain this information. Here are some other resources to help you through this difficult time.

You can also call 2-1-1 or text your zip code (95448) to 898-211. This hotline is staffed by operators from Wine Country to the Rescue, who can answer questions about coronavirus.

Electric, Water and Wastewater Services

We realize the coronavirus will deeply impact the economy and people’s livelihoods. Therefore, the City of Healdsburg is suspending water and electric utility service disconnections for non-payment and waiving late fees indefinitely for City utility customers (residential and commercial). Previously, these fee waivers and grace period wer going to end on May 31. 

We encourage customers to pay what they can and work out repayment plans for past due amounts when County of Sonoma’s Shelter-in-Place Order has ended. To discuss your utility bill, please call the City’s Utility Billing Department at (707) 431-3307 or email utilitybilling@ci.healdsburg.ca.us.

CARE Program

On May 4, the City Council approved expanding the City’s low-income electricity discount program, known as the CARE program, to serve more people.  Previously, a family of four could earn no more than $52,400 per year to qualify for this electric discount. CARE program chart on income eligibility

Now, a family of four can earn up to $86,400 per year – which is 80 percent of Sonoma County’s average median income (AMI) -- and still get the discount. The qualifying income levels remain the same for water, wastewater and drainage fees. 

If you’ve lost wages, you may be eligible for the City’s utility discount program. Eligibility criteria can be found on the CARE program’s application. For more information, go to: https://www.ci.healdsburg.ca.us/173/Utility-Programs, email UtilityBilling@ci.healdsburg.ca.us or call (707) 431-3307.

Seniors and Older Adults

The City of Healdsburg is here to help our community through the COVID-19 health emergency. One of our focus areas is our senior and older adult community. The City’s Community Services Department has developed four programs to ensure our seniors and older adults are connected and have the essential supplies they need throughout this time. 

In addition, we are working to create opportunities for people to take care of one another. For more information, please visit www.cityofhealdsburg.org/269/Senior-Service, email senior@cityofhealdsburg.org, or call 707-431-3324.  

Also, go to this link for Sonoma County resources for those ages 65 and over and other groups more vulnerable to coronavirus.

Rec @Home: For Kids and Adults

The new Rec@Home website is an online resource of indoor activities for all ages. While nothing compares with getting outside and enjoying nature and our public parks, indoors can be a safe space for learning, fun, and staying active too! These games, challenges and other resources are for everyone.

Need Help? Looking to Help? "Neighbors Network" Might be for You

The City is here to help our community through the COVID-19 health emergency. If you need assistance getting food, essential supplies, or other help, we can work to match you with a volunteer who can assist you. If you are looking to volunteer to help someone in our community, let us know. We are also here to help organizations who are in need of volunteers. For more information and to submit requests for help or to volunteer, please visit  the City’s Volunteer Program.

Practice Good Hygiene

The most effective and pro-active things you can do to protect you and your family are to shelter-in-place, wear a face mask and stay at least six feet away from other people when you have to leave home, and to practice good hygiene:

  • Wash your hands thoroughly and frequently. That doesn’t just mean before you eat and after a bio break -- it’s also, for example, after you leave the store or another public place. If you don’t have soap and water available, use a hand sanitizer that’s at least 60 percent alcohol.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe. That includes surfaces you may not normally think of, like your car steering wheel, your purse or wallet, and your credit cards.
  • Do. Not. Touch. Your. Face. This is hard because we all do it subconsciously, but try to remember to use a tissue if you must touch your eyes, face or mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Avoid close contact with people who are sick.

More Coronavirus Information

Story Map: Sonoma County’s GIS team has created a story map dashboard that gives a daily update of the number of coronavirus cases and deaths in Sonoma County as well as in California and nationwide. 

Centers for Disease Control and Prevention - COVID-19
World Health Organization - COVID-19

Video Messages from the Mayor and City Manager