As a customer, what should I do to prepare for a power outage?

The City has developed an emergency preparedness brochure (in both English and Spanish) to help the community better prepare for natural disasters in general. Included in the brochure is information on how to create an “emergency kit”. The brochure is available on the Emergency Services webpage here (

Specific to a public-safety power shutdown, below are some actions that you, your family, friends, and neighbors should take to prepare.

  • Sign up for the City’s emergency alerts via NIXLE by texting your zip code (95448) to 888777.
  • Charge your cell phone and identify back-up charging methods for phones and other electronic devices.
  • If the power does go out, make sure to turn off all unnecessary appliances such as stoves, clothing iron, hair dryers, lights, and/or curling irons.
  • Freeze containers of water for ice to help keep food cold in the freezer, refrigerator, or coolers in case the power goes out. If your normal water supply is contaminated or unavailable, the melting ice will also supply drinking water.
  • Make sure you have a supply of bottled water. It is recommended to store one gallon of water per person per day for at least three days.
  • Prepare or re-stock your emergency kit with flashlights, portable cell-phone chargers, fresh batteries, first aid supplies, cash, water, and food that will last up to five days.
  • Keep emergency, family, and other important phone numbers accessible in hard copy
  • Plan for any medical needs, such as ongoing prescriptions, medications that need refrigeration, or medical devices that require power.
  • If you are dependent on an electric or battery-dependent medical technology such as a breathing machine, a power wheelchair or scooter, or home oxygen or dialysis, it is critical that you have a plan in place for an extended power outage.
  • Plan ahead for the needs of pets and/or livestock.
  • Know how to manually open your garage door or other access points of your property that rely on power.
  • If you have a backup generator, make sure the generator is ready and safe to operate. Always follow the generator’s safety instructions and never refuel your generator while it’s running.
  • Identify any unique needs of your family and loved ones should there be a loss of power.
  • After power is restored remember to reset clocks, irrigation controls, programmable thermostats and other electronic devices.

Show All Answers

1. How does the City of Healdsburg get its electric power?
2. Can the City guarantee power because we have our own electric utility?
3. Who do I call if I experience a power outage or other utility-related emergency or issue?
4. How is the City preparing for the increasing threat of wildfires?
5. Will the City turn off electric power should a fire or a high-wind event occur in Healdsburg?
6. What areas within Healdsburg are most likely to be affected by public-safety power shutdowns?
7. How will the City’s electric customers know if there is a public-safety power shutdown?
8. How do I know if the City has my most up-to-date contact information, including my cell phone number?
9. As a customer, what should I do to prepare for a power outage?
10. PG&E is stating that they will de-energize portions of California’s transmission systems when wildfires occur. How will this affect Healdsburg?
11. How fast will power be restored after a public-safety power shutdown?
12. What if I or a family member are dependent upon medical devices or limited mobility?
13. How is a State-issued flex alert different from a public-safety power shutdown? What should I do during a flex alert?
14. What if I have more questions about public-safety power shutdowns?